Refund and
Cancellation Policy

1. Plans & Pricing:

• Case One - ₹200/year: Track 1 case
• First Case Lifetime Plan - ₹999 one-time: Track 1 case for life
• Extra Case Plan - ₹200/year for each additional case
• Extra Case Lifetime Plan - ₹2000 one-time: Track each additional case for life
• CC Billing Plan - ₹5000/year: Smart Billing subscription for lawyers
• CTC order - ₹2500/order: Application and delivery of Certified True Copy (CTC) of court orders

2. Non-Restoration of Credits on Case Deletion:

Once a case credit has been used to reveal a case, it is considered consumed and cannot be restored, even if the user later deletes or removes that case from their dashboard. Each credit grants one-time access to a specific case, and deletion does not reset or refund the credit used.

3. Auto-Renewal and Cancellation Policy:

You may cancel your active subscription at any time. Cancellation stops any future renewals (if applicable) but does not guarantee a refund unless it meets the criteria outlined below.

• The Starter, Plus & Pro Plans are automatically renewed annually unless cancelled by the user.
• Users can cancel auto-renewal anytime by visiting the Plans & Pricing section within the app.

⚠️ The Starter Plan and all legacy auto-renewal plans including Plus and Pro were part of a special offer available only to users who subscribed on or before 22-Jul-2025. If a user cancels auto-renewal for any of these plans and later wishes to resubscribe, the original pricing and plan structure may no longer be available. The user will need to subscribe at the prevailing rates and terms available at the time of re-subscription.
Cancel auto-renewal via the "Plans & Pricing" section in the app.

4. Refund Policy:

All purchases made through Court Click are final and non-refundable, except in limited circumstances.

Refunds may be issued only in cases of duplicate or unintended multiple charges for the same transaction due to billing or technical errors.

Refund requests related to dissatisfaction, unused subscription time, or change of mind will not be eligible for a refund.

For purchases made through Apple App Store or Google Play, refunds are governed by the respective platform's refund policies and may need to be requested directly through Apple or Google.

If a Certified True Copy (CTC) order placed through Court Click is rejected by the concerned court and we are unable to obtain the document, the amount paid for that order will be refunded after verification.

Approved refunds will be processed to the original payment method within 21 business days.

Court Click reserves the right to review and verify all refund requests and decline requests in cases of misuse or policy violations.

5. How to Report a Billing Issue:

Email support@courtclick.com or message on WhatsApp at +91 7994626878 within 14 days of the transaction.

Please include the following in your message:

• Registered mobile number
• Payment reference or transaction ID
• Description of the issue

We aim to respond promptly and resolve genuine billing errors quickly.

6. Policy Updates:

This policy may be updated anytime. All changes will be posted on courtclick.com. Continued use after updates indicates acceptance of revised terms.

7. Contact Us:

Phone: +91-79946 26878
Email: support@courtclick.com
Website: courtclick.com